Remove Subscribers from Groups

This feature requires Manager user level or higher.

If you ever need to remove subscribers from a group, you can use bulk actions or remove the subscriber individually.

Using Bulk Actions

To remove several people from a group, you can segment your list for certain criteria and remove them from the group. This method can only be used to remove multiple subscribers from a single group. To remove subscribers from multiple groups, you'll need to repeat this process as necessary.

  1. Navigate to the Lists page.
  2. Click the name of the list you want to work with.
    Select list
  3. Click the Segments drop-down menu and choose an auto-update segment or create a new segment.
  4. Click Preview Segment to open a list of subscribers in that segment.
    Click Segment and set conditions
  5. Click the arrow above the checkboxes and choose Select Visible to select the subscribers who appear on the table.
    Select all visible from Selection menu
  6. Click the Actions drop-down menu, and choose Remove from group.
    Choose Remove from Group from Actions menu
  7. More drop-down menus will appear. First choose the Group Category, and then the Group Name from which you want to remove subscribers.
  8. In the Are you sure? pop-up modal, click Confirm.
    Confirm removing subscribers

To select subscribers on multiple pages, repeat steps 5–8 for each page.

The selected subscribers are still on your list, but no longer in the group.

Remove an Individual Subscriber

To remove one subscriber from groups, edit their subscriptions in their subscriber profile.

  1. Navigate to the Lists page.
  2. Click the name of the list you want to work with.
  3. If you see the subscriber you want to edit, click their email address and skip to step 6. If not, click the Search icon to find a subscriber.
  4. Type in a first name, last name, or email address to search for the subscriber, and click the Search icon or press Enter on your keyboard.

  5. Find the subscriber you want to edit, and click View Profile. Click View Profile to go to subscriber profile
  6. Under the Groups subscribed to section, click Edit.
    Select Edit button for Groups
  7. For checkbox styled groups, uncheck the boxes for any group you want to remove the subscriber from.

    To remove a subscriber from a group that uses a drop-down menu, choose the blank option from list.

    To remove a subscriber from a group styled with radio buttons, you'll have to remove the subscriber using the Action menu method.

    Select blank option to remove from all drop-down Groups
  8. Click Save.

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