Update Subscriber Information

This feature requires Manager user level or higher.

MailChimp allows you to update subscriber information individually or in bulk. Subscribers can also update their own information at any time. Some subscriber profile information is uneditable, however, including when, where, and how the subscriber was added or updated.

Below, you'll learn how to use a properly formatted list import file to update multiple subscribers at once, and how to access individual subscriber profiles to make edits.

Update by List Import

You can use a list import file to add or replace information for existing subscribers using the auto-update feature. Make sure your updated file is properly formatted, and that you match all the fields in your import file to the fields in your MailChimp list, so your update subscriber information is put in the correct place.

Update on Subscriber Profile

To edit a single subscriber's information on their profile page, follow the steps below.

  1. Navigate to the Lists page.
  2. Click the name of the list you want to work with.
  3. If you see the subscriber you want to edit on the subscribers page, click their email address and skip to Step 6. If not, click the Search icon to find a subscriber.
  4. Type in a first name, last name, or email address to search for the subscriber, and click the Search icon or press Enter on your keyboard.

  5. Find the subscriber you want to edit, and click View Profile.
  6. Click Edit and make necessary changes.
  7. Click Save.

Other Ways to Update Subscribers

  • Include an update profile link to every campaign so subscribers can update their own information at any time.
  • Subscribers can also use the signup form to update their information at any time.

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