Update Subscriber Information

This feature is limited to certain user levels. You can see your user level on the Users & Account Details page and this article explains what each level can access in the account.

MailChimp allows you to update subscriber information individually or in bulk. Subscribers can also update their own information at any time. Some subscriber profile information is uneditable, however, including when, where, and how the subscriber was added or updated.

Below, you'll learn how to use a properly formatted list import file to update multiple subscribers at once, and how to access individual subscriber profiles to make edits.

Update by List Import

You can use a properly formatted list import file to add or replace information for existing subscribers.

  1. Navigate to the Lists page.
  2. Click the drop-down menu next to the list you want to work with, and click Import.
    Drop-down menu to import subscribers
  3. If you have a CSV or tab-delimited TXT file, click Import from a CSV or TXT File option. You can also import from integrated applications or copy/paste your updated list from Excel.
    Import from a file
  4. Check the Auto-update my existing list box.
    Click to autoupdate on import
  5. Depending on the import method you chose, click Upload List or Import List.
  6. Follow the prompts to match the fields in your list, and click Complete Import.
    map your fields

Update on Subscriber Profile

To edit a single subscriber's information on their profile page, follow the steps below.

  1. Navigate to the Lists page.
  2. Click the name of the list you want to work with.
  3. If you see the subscriber you want to edit on the View subscribers table, click their email address and skip to step 6. If not, click the Search icon to find a subscriber.
  4. Type in a first name, last name, or email address to search for the subscriber, and click the Search icon or press Enter on your keyboard.

  5. Find the subscriber you want to edit, and click View Profile
  6. Click Edit and make necessary changes.
  7. Click Save.

Other Ways to Update Subscribers

  • Include an update profile link to every campaign so subscribers can update their own information at any time.
  • Subscribers can also use the signup form to update their information at any time.

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