As a MailChimp user, you are able to update any subscriber information that is populated by the fields you have set up for that list. In this article, we'll walk you through a couple different options for manually updating subscriber information as well as ways for your subscribers to update their own information.

Before we get started, be aware that there are a few key pieces of information included in subscriber profiles that are not editable. These include:

  • Profile Updated information.
  • A subscriber's Location or Timezone, both of which are automatically recorded based on their IP address.
  • Signup Source, or how your subscriber was added to your list.

Check out this article to learn more about the information available on a subscriber's profile page.

In this article:

Update by list import

You can import an updated file to your MailChimp list to add or replace information for existing subscribers.

  1. Navigate to the Lists page.
  2. Click the drop down next to the Stats button and select Import for the list you want to update.
    Drop-down menu to import subscribers
  3. If you have a CSV or tab-delimited .txt file, select the Upload from CSV option. You can also import from integrated applications or copy/paste your updated list from Excel.
    Import from a file
  4. Check the Auto-update my existing list box. When this option is selected, MailChimp will update or replace your existing subscribers' information with the new information from your import file.
    Click to autoupdate on import
  5. Click the Import List button and we'll start importing your updates.
  6. Once you've begun the import process, you are prompted to map the fields in your list. Once you've finished, click the Done button to complete the import.
    map your fields

Update manually

You can edit subscriber information manually on the subscriber's profile page.

  1. Navigate to the Lists page.
  2. Click the title of the list you want to work with to view the subscribers for that list.
  3. Locate your subscriber and click their email address to open their subscriber profile.
  4. Click the Edit button to the right of the Subscriber details to make any changes to the subscriber's information.
  5. When you're finished editing, click the Save button.

Additional ways to update subscribers

  • Add an update profile link to your campaign to allow your subscribers to update their own information at any time.
  • Anyone on the list can update their information using the signup form. Take a look at this article for more information.

Note

If you want to add subscribers to Groups in your list during an update, take a look at this article for more information on how to set up the file.

This feature is limited to certain user levels. You can see your user level on the Users & Account Details page and this article explains what each level can access in the account.

Was this article helpful?
 
 
What can we do to improve your experience with articles like this?
Thanks for submitting your feedback!
At this time, we are unable to reply to any responses, but we'll use this information to keep the site up-to-date.
Sorry, we were unable to submit your feedback. Please try again later. Thank you for your patience.

Related Articles