After you’ve created a list and sent a few campaigns in MailChimp, it won’t be long before you’ve got lots of cool data to work with. Segments are a great way to use that data to send targeted campaigns to subscribers who have something in common.
If you’re new to segments, or want a shortcut to targeted sending, MailChimp offers a selection of pre-built segments based on campaign activity, purchase history, and other valuable information.
In this article, you’ll learn about pre-built segments and how to use them.
Before we go into more detail, let’s go over some terms we use when we talk about pre-built segments.
Someone who opts in to receive emails from you.
A section of your list that includes subscribers with common field information.
An automatically generated segment based on list information or subscriber activity. Pre-built segments can only be found on the Recipients step of the Campaign Builder.
The part of MailChimp you’ll use to create, design, and send an email campaign. The Campaign Builder walks you through the different steps to choose recipients, set up campaign information, choose a template, add content, and send or schedule delivery.
A MailChimp Pro feature that is also available to paid users with e-commerce 3.0 data in their account. This feature uses data science to predict the gender and age of your subscribers. To learn more, check out About Predicted Demographics.
How Pre-Built Segments Work
When a subscriber’s traits or behaviors match certain conditions, like how much time has passed since they last opened one of your campaigns, we automatically add them to a pre-built segment of similar subscribers.
For example, if you have a subscriber who's opened at least one of your recent campaigns, we’ll place them in Active Subscribers. Meanwhile, someone who hasn’t opened any of your last five campaigns will end up in Inactive Subscribers. Pretty neat, right?
If none of our pre-built segments work for you, use them as inspiration to build your own custom segments. To illustrate, let’s consider that Inactive Subscribers segment. If five missed campaigns in a row doesn’t match your standard of inactivity, you might want to create a new segment defined by a higher or lower number of unopened campaigns.
Where to Find Pre-Built Segments
Pre-built segments are located on the Recipients step of the Campaign Builder. To use one, select a list and choose Saved or pre-built segment.
Your saved segments will appear at the top, while pre-built segments are grouped below by category.
Types of Pre-Built Segments
Pre-built segments fall into three categories:
- Subscriber Engagement
- Customer Behavior
Subscriber Engagement segments are available to all MailChimp users. These segments are based on the date subscribers join your list, as well as how they interact (or don’t interact) with your campaigns.
|New Subscribers||Subscribers who have joined your list in the past seven days.|
|Active Subscribers||Subscribers who have opened at least one of your last five campaigns.|
|Inactive Subscribers||Subscribers who haven't open any of your last five campaigns.|
Customer Behavior segments require that you have API 3.0 e-commerce data in your account. This data can come from MailChimp for Shopify, MailChimp for Magento, MailChimp for BigCommerce, and custom API 3.0 integrations.
|Potential Customers||Subscribers who haven't made a purchase from your store.|
|Recent Customers||Customers who have purchased in the past 30 days.|
|First-time Customers||Subscribers who made their first purchase in the past 30 days.|
|Repeat Customers||Customers who have placed at least two orders from your store.|
|Lapsed Customers||Customers who haven't purchased in the past eight months.|
Demographics segments are available with MailChimp Pro, and to paid users who connect their store, and are based on data from Predicted Demographics.
|Male||Subscribers who we infer are male.|
|Female||Subscribers who we infer are female.|
|Under the age of 35||Subscribers who we infer are under the age of 35.|
|Over the age of 35||Subscribers who we infer are age 35 or older.|
What You Can Do with Pre-Built Segments
We designed our pre-built segments to help you quickly find the right recipients for your targeted campaigns and Automation workflows. For example, you might want to use the pre-built segment New Subscribers to send a friendly welcome series to subscribers recently added to your list.
Here are some other ways you might use pre-built segments.
- Welcome New Subscribers with a Supporter Onboarding workflow.
- Send Repeat Customers a promotional campaign with a special reward or discount.
- Target subscribers Under the age of 35 with a promotional campaign for a specific product.