MailChimp's campaign and Automation reports analyze clicks, opens, subscribers' social activity, ecommerce data, and more.
Below, you'll learn where to find your campaign and Automation workflow reports and about our reporting features.
In this article:
- Find, View, and Access Campaign and Automation Reports
- Reporting Information
- Overview Campaign Statistics
- Troubleshooting List Stats
Find, View, and Access Campaign and Automation Reports
To view a report for an individual campaign or Automation workflow, follow the steps below.
- Navigate to the Reports page.
- Select the Campaigns or Automation tab at the top of the page, depending on what type of report you're looking for.
- Click the View Report button for the campaign or Automation workflow.
You can also view a campaign or Automation workflow report by navigating to the Campaigns or Automation page and selecting the View Report button for the sent campaign or workflow.
Depending on the size of the list, open statistics can take between 15-30 minutes to update, while click and abuse stats should update in real-time. Bounces are checked every minute, but can take longer to update when there is heavy traffic on MailChimp servers.
Campaign statistics are collected for as long as the list the campaign was sent to remains in the account.
The report Overview provides an at-a-glance look at how well a campaign performed: who was sent, when they opened, what they clicked, how many successful deliveries were made, and other information.
The Activity menu lets you drill down further into campaign results. Select one of the Activity menu options to view or export a segment of recipients that interacted with your campaign in a specific way such as opened or did not open, click performance, bounced, and others.
Activity can also be used to send targeted campaigns to specific portions of your list using MailChimp's powerful segmenting options.
The Links tab gives you a better idea of how well each tracked URL performed in the campaign. You'll find a list of the tracked URLs from your campaign and the number of total and unique clicks for each one. If you're viewing the report for a Regular or RSS-Driven Campaign, we also populate a click map to give you a visual representation of how each link performed.
The Social tab reveals who liked your campaign on Facebook, a list of the top influencers and referrers for the campaign, and a map of clicks from across the globe. Before we can add Facebook stats to your campaign reports, you need to integrate your account with Facebook.
- Ecommerce reports
The E-commerce tab show the total sales generated by the campaign, total number of conversions (orders received), and a breakdown of each subscriber's purchases. You can track sales from a click in your campaign all the way to a purchase. This allows you to see which customers make a purchase (and what they buy) after they open your campaign.
The Conversations tab shows replies to your campaign when conversation tracking is enabled. Conversation tracking offers more flexibility than a standard reply-to email address, and allows other account users to receive email notifications when a subscriber replies to your campaign.
The Analytics360 tab displays Analytics 360 data when applicable, and integration statistics from services like Survey Gizmo, Eventbrite, or SurveyMonkey. We also show a breakdown of the top email domains for your subscribers under the Email domain performance chart.
- Inbox Inspector,
These results are available from the report Overview if you've used those features for your campaign. Just click the headings to see the results for those in your campaign report.
Overview Campaign Statistics
Number of subscribers the campaign was sent to.
Date and time the campaign completed sending from MailChimp servers.
- Open rate
Percentage of successfully delivered campaigns that registered as an open.
- Click rate
Percentage of successfully delivered campaigns that registered a click.
- List average for opens and clicks
Average percentage of opens or clicks on previous campaigns sent to this list.
- Industry average for opens and clicks
Average percentage of opens or clicks for campaigns in the selected industry set for your account.
Number of recipients that opened this campaign any number of times.
Number of recipients that clicked any tracked link any number of times in this campaign.
Number of recipients that registered as a hard or soft bounce.
Number of subscribers that opted out of your list using the unsubscribe link in this campaign.
- Total opens
Total number of times the campaign was opened by recipients. This count includes multiple opens from individual recipients.
- Successful deliveries
The number of recipients that didn't hard or soft bounce on this campaign.
- Clicks per unique opens
Percentage of recipients that registered as an open who also clicked a link in your campaign.
- Total clicks
Total number of times tracked links were clicked by recipients. This count includes multiple clicks from individual recipients
Number of times the campaign was forwarded using the Forward to a Friend form. This stat considers forwards only through the Forward to a Friend form and is not able to detect when a subscriber uses the forwarding function in their email program.
- Forward opens
Number of times the campaign was opened by someone who was forwarded the campaign using a Forward to a Friend form.
- Abuse reports
Number of recipients that reported your email as spam. Subscribers that report a campaign as spam are automatically unsubscribed from your list.
- Last opened
The most recent instance of a recipient opening the campaign.
- Last clicked
The most recent instance of a recipient clicking a tracked link in the campaign.
- 24-hour performance
A graph detailing subscriber activity (opens and clicks) for the first 24 hours after the campaign was sent.
- Top links clicked
The URLs that were clicked the most in the campaign.
- Subscribers with most opens
Subscribers that opened the campaign the most times.
- Social performance
Provides a bird's eye view of how well your campaign is doing across different social media outlets. When your campaign generates Facebook or EepURL activity, we'll link to the stats on the report Overview. Click the links to view more detailed information about the social activity for your campaign.
- Top locations
Displays where in the world your subscribers are opening your campaigns. We use geolocation tracking to collect your subscribers' location information and the name of the country subscribers are from.
Troubleshooting List Stats
My Campaign Results Aren't Right
If you find that your campaign results don't appear to be correct, here are some things to keep in mind.
- Open and click tracking must be turned on for those stats to populate.
- Emails can sometimes take a while to send and be received by all the ISPs and incoming servers.
- Campaign designs and subject lines should be created and written to encourage opens. For an open to be tracked, the recipient needs to enable image viewing in their own email account or click a tracked link in the campaign.
- Is the majority or are all of your recipients in your list at the same domain? It's possible the domain admin may be quarantining the message in their incoming spam filter.
My Campaign Results Seem Skewed
If the unsubscribes seem incorrect for this campaign, below are a few things to check for.
- Do you have any abuse complaints? When someone reports your email as spam, they are automatically unsubscribed and would count toward your opt-out or unsub total.
- They may have used the link on the unsubscribe confirmation email to sign back up. In this case, we would not note them as an unsubscribe on that particular campaign.
- The unsubscribe link may not have worked for that particular recipient due to some setting in their email program, in which case they'd be taken to the unsubscribe form, which would only show that unsubscribe when viewing the unsubscribes for the list.
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