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Search Articles by Topic "General Questions"

  • What’s the best way to get started with MailChimp?

    MailChimp Getting Started Guide Welcome to MailChimp! Here's a short list of links we put together to help you get your account up and running quickly. This is just a short checklist of our major features, and some of our most used features, to get you started using our system.…

    http://eepurl.com/bB9vT

  • How to disable pop-up blockers in your browser.

    Are you having trouble seeing your campaign's pop-up preview? Does it seem like certain functions of MailChimp just hang or don't work? Sometimes, when you have a pop-up blocker enabled in your browser to combat unwanted pop-ups, that same blocker can interfere with legitimate functions of some web applications, like…

    http://eepurl.com/g6EB

  • What are some best practices in writing email subject lines?

    Best Practices in Writing Email Subject Lines The best email subject lines are short, descriptive and provide the reader with a reason to explore your message further. Trying to stand out in the inbox, by using splashy or cheesy phrases, will invariably result in your email being ignored. In short,…

    http://eepurl.com/cviIL

  • Is my list okay to use in MailChimp?

    Not sure if your list is okay to use with MailChimp? We've helped a lot of customers and we've seen lots of lists. We can tell you if your list is going to run into some trouble. Below are some common scenarios that'll help you decide whether or not your…

    http://eepurl.com/ynaj

  • Will MailChimp host my files for me?

    Sure! If you want to provide a PDF file, Word doc, Excel Spreadsheet, or one of these other file types, we make it easy to upload your file to MailChimp and add a link in your campaign. Here's how: In the Design step of the Campaign Builder, click inside any…

    http://eepurl.com/nkGn

  • I got a security alert in my browser

    So, Is MailChimp Secure If you see security alert messages, it's because MailChimp supports SSL encryption throughout our entire application. So from time to time, you might encounter a “mixed media content warning” (especially if you’re one of those people forced into using Internet Explorer at work — so sorry).…

    http://eepurl.com/cN5zA

  • Why do I need to verify my domain?

    Verifying a domain is an easy way to make sure that campaigns sent via MailChimp have reply-to email addresses that are from domains that account users can access and that they aren't sending from domains that aren't actually theirs. An added bonus is that a good sender isn't having their…

    http://eepurl.com/fLITw

  • How does double opt-in work?

    Here's how double opt-in works: Generally, double opt-in requires that someone sign up, and then click a link to confirm that they want to be subscribed to your list before actually being added. When using the MailChimp signup forms, double opt-in looks like this: Someone wants to join your email…

    http://eepurl.com/gOG1

  • How do I clear my cookies or my browser cache?

    MailChimp uses cookies to track whether you're logged in to your account or not, but sometimes these need to be cleared out to be sure that everything is working as expected. Same goes for your browser cache (the browser caches or stores information to help make sure things load quickly).…

    http://eepurl.com/mjFv

  • Template Language: Custom Template Showcase

    MailChimp's Template Language Showcase The templates in this showcase have been created using MailChimp's flexible template language

    http://eepurl.com/cdN2v

  • Can we have multiple users on our account but limit what information they can access?

    Each MailChimp account only has one login per user with access to all areas of the account. We do not offer multiple users with different levels of access. If you need multiple users, feel free to share the login information for your account as more than one person can be…

    http://eepurl.com/hc1x

  • Why can’t I use MailChimp to clean my list?

    The simple answer is - MailChimp isn't a list cleaning service, we're a different type of company altogether. The longer more helpful answer is - MailChimp is an email service provider and we have specific thresholds that we're required to police to help us maintain the deliverability and sending reputation…

    http://eepurl.com/ms-r

  • What are the system requirements for using MailChimp?

    MailChimp is a browser-based service. There is no software to install, and MailChimp works on both Mac and PC. Really all you need is a modern browser. We believe that browser-based services should actually work in as many browsers as possible. That being said, we do our very best to…

    http://eepurl.com/hcYZ

  • Does MailChimp back up my data?

    Yes! Storing your data is serious business and we take a lot of steps to ensure your data is safe with MailChimp. Everything gets backed up on a regular basis and we have multiple systems in place in case something goes wrong. We make it easy for you to back…

    http://eepurl.com/hcFx

  • Can I create a sample newsletter to show to my potential subscribers?

    If you're just getting your newsletter started, it's a good idea to create a sample newsletter to show off the awesome content you'll be sending to your new subscribers. This also gives you a head start on sending out your first campaign. You'll have your template and initial design ready…

    http://eepurl.com/bunRr

  • I’m an artist and I don’t have a PO Box. Can I use MailChimp?

    Some of us musicians and artists are lucky enough to have a day job at MailChimp and we understand your privacy concerns as an artist. You definitely don't want rabid fans circling your house and bugging your family or removing your precious 1979 Gibson Thunderbird bass from your practice space.…

    http://eepurl.com/dtG39

  • How do I create and send automatic birthday campaigns?

    You can add a birthday or date field to your list and send an autoresponder to campaign to send a birthday message to your subscribers. Here's how you send an email to your recipients on their birthday: First, make sure you have a birthday field or a date field in…

    http://eepurl.com/hcpH

  • Using Wistia to Add Video

    Embedding video into your email campaign used to be an absolutely-not-gonna-happen situation. The player files required to play rich media are usually seen as a security threat by most email clients, firmly sticking them on the "Not Allowed" list. We've created a group of video merge tags that work around…

    http://eepurl.com/dHzpk

  • How do I change the email address, company, or name listed on my account?

    Here's how you change the email address, company, or name listed in your main account contact information: Go to the Account drop down menu > contact info. This will open up a page where you can change the name on your account, your company name, your company's website address and…

    http://eepurl.com/dXHIb

  • How do I send a screenshot?

    For PC To send a screenshot, bring up what you want to send to us on your computer screen. Hit the "PrtScn" (Print Screen) button on the top right hand side of your keyboard. Nothing will appear to have happened, but you will now be able to paste (Ctrl-V) exactly…

    http://eepurl.com/hcFk

  • MailChimp Glossary

    Welcome to MailChimp! Here’s an alphabetical list of terms that will help you create your first campaign. Autoresponder A campaign that sends automatically, based on triggers like birthdays or the day after someone signs up for your newsletter. Bounce An email that was sent back or rejected. Campaign An email…

    http://eepurl.com/cUxV6

  • How can I consolidate multiple MailChimp accounts?

    If you have multiple MailChimp accounts that you'd like to consolidate into one, you would need to manually copy over your templates, reimport your lists from one account to the other. Then contact our billing team with both of your usernames if you need to move credits across accounts. Moving…

    http://eepurl.com/hcAH

  • Does MailChimp send out the final welcome email when I import my list?

    No, MailChimp does not send the final welcome email confirmation to your recipients if you're importing an already existing opt-in list. We only send confirmation emails to new members of your list if they subscribe through the form you built on MailChimp or from a form you have pointing to…

    http://eepurl.com/hvGj

  • What to do if you think your MailChimp account has been compromised.

    If you think your MailChimp account has been compromised, the best thing to do is remain calm and act quickly. We'll list some possible weirdness points below and let you know what action to take. I'm Receiving Password Reset Emails Take the following steps from a secure machine; preferably one…

    http://eepurl.com/dfRVQ

  • Do you add a logo, or any kind of links to MailChimp in the footer of my emails?

    If you have a paid account, you're not required to include the MailChimp logo on your campaigns. But you can, if you wish! If you have a Forever Free account: MailChimp provides Forever Free accounts for subscribers sending to under 2000 email addresses. Emails sent from a free account will…

    http://eepurl.com/xCQr

  • How do I change my time zone?

    Change Your Time Zone Log in to MailChimp On the Account menu choose My Defaults You'll find your time zone settings on this page. After you set your time zone, MailChimp will use it to display your campaign information, and will also use it for scheduling campaigns. If your time…

    http://eepurl.com/gZdg

  • Does MailChimp offer white labeling?

    Customization Options MailChimp does not offer a white label version of the app for resale. We do offer some customizing of the account for your personal taste or for showing off stats and campaigns to your customers. You can customize your account with our co-branding options, VIP reports, or providing…

    http://eepurl.com/hcEv

  • Can I export all of my data from my account?

    We work really hard to keep your account safe, but we can't protect against some things like accidental list deletions. You can easily create and keep a backup of your entire account to safeguard your information. Exporting your account preserves all of your account information like templates, campaigns, campaign stats…

    http://eepurl.com/ddfWM

  • Can MailChimp tell me if my message will get spam filtered?

    Yes, we can. There are two ways you can check your campaign's likelihood to end up in spam or junk folders: MailChimp's Delivery Doctor lets you test your campaign with many common spam filters and consumer ISPs, giving you insight into exactly what parts of your campaign might cause delivery…

    http://eepurl.com/hcrx

  • Where can I get help with MailChimp through video tutorials or online training?

    Check out our awesome informational and instructional videos. *Warning* unicorns may be larger than they appear. Check out our webinar schedule and sign up for a online training session. Really...our webinar hosts need friends, too. If you want to contact our support ninjas, you can start a live chat or…

    http://eepurl.com/lqPL

  • What is the maximum number of subscribers I can have in a list?

    There is theoretically no "maximum" number of recipients you can have in any of your MailChimp lists, but if you're in the several hundred thousand range you'll want to speak with our high volume team. MailChimp's a browser-based application, so there are a few things you should consider when you…

    http://eepurl.com/hc0Y

  • Does MailChimp offer an API?

    Yes we do. Here is the API documentation. Contact our gurus and other API users on the google group for additional help.

    http://eepurl.com/hcEu

  • Does MailChimp support transactional emails?

    MailChimp only permits transactional emails to be sent through Mandrill or by using our STS API. Otherwise, sending transactional emails through MailChimp is expressly against our Terms of Use. Not sure what a transactional email is? Transactional emails are one-off emails that are sent to a very small audience (usually…

    http://eepurl.com/PoRL

  • What is AlterEgo?

    AlterEgo is an app created by the security conscious folks here at MailChimp to add multi-factor authentication to your MailChimp account, providing another layer of security. Bonus: get an automatic 2% discount just for connecting your MailChimp account with AlterEgo. It's our way of rewarding you for being vigilant about…

    http://eepurl.com/dHzo6

  • How do I log in to the MailChimp mobile app if I normally log in through Google Apps?

    For our iPhone and Android apps, you can use an API Key to log in to your account instead of a username and password. Click here for iPhone instructions or skip ahead to instructions for the Android app. Before You Start To make things easier, you'll want an API key…

    http://eepurl.com/cgBkH

  • Is MailChimp an SMTP server?

    No. With MailChimp, you create an email campaign in your account with the various tools we offer. The campaign is transmitted from your account to our sending servers and on to your recipients. In contrast, SMTP, or Simple Mail Transfer Protocol, is an internet standard for relaying email that's often…

    http://eepurl.com/vn0X

  • Do you have any plugins that connect MailChimp to my CMS?

    Some crafty MailChimp users are using our API to create plugins that connect MailChimp to your CMS, your blog, your e-commerce shopping cart, and more. For a complete and current list of plugins that MailChimp and other have created visit our plugins page.

    http://eepurl.com/hcQ3

  • How secure is our data if we host it through MailChimp?

    Ah - very good question. Let's talk about how we host our data. Servers Our server farm is hosted through RackSpace and/or Voxel and all their data center, operating system and backup security policies can be found here: http://www.rackspace.com/downloads/pdfs/RackspaceSecurityApproach.pdf http://www.voxel.net/about/policies Security and our Databases MailChimp supports SSL encryption throughout the…

    http://eepurl.com/hcod

  • Can MailChimp help me design landing pages?

    While MailChimp does not have the ability within our application to produce landing pages, we do integrate with Unbounce. Unbounce is a DIY landing page service, which allows you to integration directly with MailChimp to add a signup form to your landing pages. You can see how we use Unbounce for our own webinar landing pages in Amy's blog post.

    http://eepurl.com/O2wt

  • Will people know that I manage my list and campaigns with MailChimp?

    If you have a paid account we do not add any logos or footer graphics or links back to our website if you opt out of that option. Our logo will only be displayed if you want it to be. If you're on the Forever Free Plan or are just…

    http://eepurl.com/hcS6

  • Can I put ads in my campaigns?

    Sure thing, we don't mind that at all. Putting ads in your campaign isn't at all like sending spam. Many people do it in really great ways, and MailChimp even advertises in email campaigns sent out by companies we like. Some hints for placing ads in your campaigns: Stick with…

    http://eepurl.com/ug6b

  • Does MailChimp support International Characters?

    We support Unicode (UTF-8), ASCII, extended ASCII characters. We do our best to design the application to accommodate different languages and character sets. As such, all non-ASCII characters (i.e. some accented characters, symbols, etc.) in list uploads and campaign content will need to be encoded as valid UTF-8 . There…

    http://eepurl.com/gYZs

  • Is there a way to ensure images always show in my recipients’ inbox?

    Some email applications block images from loading and displaying unless a user clicks on show or download images in their email account. So if they have this security feature enabled (By choice or default) it will appear that there are no images showing in your recipients' inbox. There is nothing…

    http://eepurl.com/hcIy

  • What are blacklists?

    Some email servers and SPAM filters reference "Blackhole lists," which are lists of IP addresses of known spammers, or "spam friendly" servers. If an IP address is on the list, they won't let your email through. Anybody can setup a "blacklist" for their own email server. And they can post…

    http://eepurl.com/hcKd

  • How do I find my email headers?

    Sometimes our support team will ask you to send over your email headers. This helps us troubleshoot issues with delivery. The following links will help you find your header information in various email programs. Finding your headers in Outlook 2007: http://office.microsoft.com/en-us/outlook-help/view-e-mail-message-headers-HA001230300.aspx Finding your headers in Outlook 2002 & 2003: http://office.microsoft.com/en-us/outlook-help/view-e-mail-headers-HA001093707.aspx…

    http://eepurl.com/OPyl

  • What features does MailChimp offer to help keep my account secure?

    You may have noticed a lot of high profile website hacks in the news recently. It looks like ESPs are a new target for these types of attacks. We're working to prevent this from happening to us. They say it's impossible to protect yourself 100% against determined hackers. We think…

    http://eepurl.com/h3sF

  • How do I contact MailChimp?

    You will find the contact form and live chat button (during business hours - currently Monday through Friday from 9am-5pm EST) on our support page. http://www.mailchimp.com/support MailChimp handles all of our support online via livechat, email, twitter (@mailchimp for quick questions), and the Feedback form. If you can forward your…

    http://eepurl.com/hlw5

  • How can I grant MailChimp access to other users with Google Apps domain access?

    Access to MailChimp for other users on your Google Apps domain can be granted in your Google Apps control panel by editing the organization and users. This will allow all members of your organization access and ability to log into the connected MailChimp account. If you want to restrict access…

    http://eepurl.com/bGwYL

  • How do I check which domains are verified for my account?

    In your account, go to Account > Verified Domains to view a list of all domains you've verified. You can add new domains by clicking on the verify an email domain button, and then following the steps to verify the domain.

    http://eepurl.com/fLJfE

  • Can I translate my unsubscribe survey?

    One of the features we recently implemented in MailChimp V5 is an unsubscribe survey so that your users can tell you why they no longer want to receive your emails. While this feature is a step in the right direction, it clearly doesn’t help our international users to only have…

    http://eepurl.com/kLuh

  • Does MailChimp Provide, Sell or Rent Email Lists?

    No. MailChimp does not provide, sell, share, or rent lists. Ever. The delivery of email marketing to rented or sold lists is an extremely touchy issue, and is very, very difficult to do correctly, and without getting labeled as a spammer. For this reason, it is against our terms of…

    http://eepurl.com/g2Re

  • Does MailChimp work outside the U.S.?

    MailChimp has tons of users all across the world. To help you guys out we offer translation tools, expanded service hours, some support and webinars in English and Spanish. We're always looking for more ways to assist our International Users and make MailChimp the best option for them. To check…

    http://eepurl.com/hcHj

  • How do I send an autoresponder to imported or manually added subscribers?

    Autoresponders* can be a really great tool for communicating with new subscribers. But how do you send an autoresponder to a subscriber that you've imported to your list? Back in the day, you had to create a date field for your imported subscribers and use that date. But now we…

    http://eepurl.com/eOy-M

  • What email address in my account will MailChimp use to contact me?

    When you first started your MailChimp account you were asked to provide your email address in the contact information. That is the default email address where any review, compliance, abuse, activation emails, status emails, and general contact emails will go. If you need to change this address go to Account…

    http://eepurl.com/hc1S

  • Can you tell me more about Chimp Chatter?

    Chimp Chatter is like status updates for your MailChimp account right in your account Dashboard. It gives you a quick overview of what's been going on in your account. We'll show you recent activity such as new subscribers or unsubscribes for your list(s), campaign milestones, recent Facebook comments, or if…

    http://eepurl.com/cUzCg

  • Why do I need a security question?

    Adding a security question to your account is a quick way to protect your account and keep your identity safe. MailChimp uses your security question when we see you log in from an unknown IP address, to verify your identity or when anything weird happens with your account. Security is…

    http://eepurl.com/dzBLD

  • Can I get a list of people that started the signup process, but didn’t click the confirmation link?

    Unfortunately, we don't have access to a list of those people who did not finish the double opt-in process. The people who didn't click on the confirmation email might have been added by someone else, might have changed their mind about signing up, etc. If you have concerns that people…

    http://eepurl.com/gOGA

  • Where can I watch a recorded webinar?

    All of our recorded webinars can be found at http://www.mailchimp.com/support/webinar-recordings/. The pre-recorded Getting Started online training is currently available in English or Spanish.

    http://eepurl.com/bD0Sb

  • Where is my grilled cheese sandwich?

    Hmm, we sent it. You didn't get it? It didn't bounce. Check your grilled cheese sammich folder?

    http://eepurl.com/hcUl

  • Does MailChimp support animated gifs?

    While you can technically upload an animated gif, some e-mail clients do NOT support animated gifs. With Outlook 2007’s shift to HTML rendering in Word, rather than IE, animated gifs do not display. This is the biggest compatibility issue. In Outlook 2007, the first frame is all that appears; designers…

    http://eepurl.com/hcxe

  • Can forwarded emails cause abuse complaints?

    If you or someone on your lists forwards a campaign to a friend or colleague, the forwarded email will not be able to register any abuse complaints in your MailChimp account. If someone were to hit the "report spam" button on a forwarded email, they would be reporting spam sent…

    http://eepurl.com/vH0P

  • Can I send my campaign to a listserv address?

    MailChimp does not allow for campaigns to be sent to listserv addresses. The emails we send are tracked, built for, and sent to unique recipients only. Sending one email to many is also seen as bandwidth abuse and is a direct violation of our terms of use. Any accounts found…

    http://eepurl.com/g5UQ

  • Do my campaigns send through your server or mine?

    All campaigns sent will go through MailChimp's servers. A list of our send servers and corresponding IP addresses can be found at http://www.mailchimp.com/about/ips/ All information imported to or sent through MailChimp will be stored on our servers with the possible exception of any files you're linking to or images you are hosting on your own servers.

    http://eepurl.com/gYY3

  • Communicating with your congregation using Church Office Online

    Our integration fund has allowed us to fund some really cool, super useful things. Like Church Office Online's product, Church Membership Online. Designed to help churches keep track of membership, ministries, events, contributions or anything else that might be in the works, as well as the day to day business.…

    http://eepurl.com/dIIfk

  • Post Campaign Checklist

    What to do After Sending Your First Campaign The main thing to remember is to evaluate your stats after every single email campaign you send. Use them to determine "What’s normal for us?" and then analyze whether or not things are trending better or worse over time. Below are some…

    http://eepurl.com/ymGJ

  • Why should I use MailChimp if I already have a CRM?

    It’s kinda like sales vs. marketing. In a sense, you’re trying to accomplish the same goal with sales and marketing (make money from customers). But you have to go about sales and marketing very differently. CRMs are great for (among a ton of other things) sending one-to-one sales emails, where…

    http://eepurl.com/cTJ9o

  • Where do your translations on the signup forms come from?

    We've got over 900,000 users on the system now with customers in 158 countries. Our #1 city is London, then NYC, L.A., then Sydney. Whacky, huh? We don't have offices in various countries or sales reps in all of those places, so we have to be efficient with this whole…

    http://eepurl.com/hcNF

  • Where do unicorns live?

    http://eepurl.com/bIxuz

  • How do I make the talking Chimp disappear?

    There are a couple of ways to make Freddie disappear. You can temporarily hide our favorite chimp, or banish him forever with our Party Pooper Mode. Temporarily Hide the Chimp

    http://eepurl.com/hcAY

  • Does MailChimp adhere to EU Safe Harbour Principles?

    Consistent with our commitment to protect personal privacy, MailChimp adheres to the Safe Harbor Principles. Visit our Safe Harbor page for more information. MailChimp Privacy Policy

    http://eepurl.com/hcoY

  • Why isn’t MailChimp working in Internet Explorer (IE6)?

    MailChimp only supports Internet Explorer version 7 and up. View further system requirements. MailChimp does not support IE6 as it doesn't allow for all the fun stuff MailChimp offers. If you're using IE6, we'll alert you and let you know you need to upgrade. If you continue to use Internet…

    http://eepurl.com/hcsX

  • Why can’t you add code to my website or fix my broken code?

    Our support team can help you use the MailChimp system and the tools we provide to create, send, and track your email campaigns. But one thing we can't do is create your code for your website, create custom code for your campaigns, or work with any code that you are…

    http://eepurl.com/hcIe

  • When Should We Send Autoresponder Field

    The when should we send field in the send settings lets you select a time for your Autoresponder emails to start going out. Like any campaign, we encourage a minimum of 30 minutes for emails to start reaching inboxes and to send earlier in the day and during the and at the optimal time of day to reach your subscribers.

    http://eepurl.com/eOyfQ

  • Does MailChimp just “BCC” my entire list?

    MailChimp does NOT simply "BCC" or "CC" your list. That would be pretty lame of us. MailChimp delivers a totally separate copy of your email to each recipient on your list, allowing you to personalize your content for each recipient, track clicks and opens, and address each email to the recipient's name.

    http://eepurl.com/hcoW

  • What is eepurl.com?

    Eepurl.com is MailChimp's in house URL converter, like tiny URL. Eepurl provides short aliases to redirect long URLs for posting your campaign archive on sites like Twitter and Facebook. Eepurl is only used in house and wouldn't be available for use outside of the links we generate for campaign archives or signup forms within your account.

    http://eepurl.com/hcne

  • I have all my clients in one account; how should I bill them?

    Since your method of billing must fit your individual business model, we can't tell you exactly how you should bill your clients for their use of a shared MailChimp Account. However, we do have some examples of how other people handle billing. Here are a few examples of the billing…

    http://eepurl.com/bIdvL

  • How do I convert a CSV file to a Tab Delimited file?

    There are many options for converting your csv to a tab delimited file, but this isn't a function you can do within your MailChimp account. The best thing to do to find a conversion method that is good for you is to search for "convert csv to tab delimited" in…

    http://eepurl.com/hcxS

  • MailChimp Privacy Policy

    Visit the full MailChimp Privacy Policy for more details and information. Sorry to send you to another link, but with legal stuff it's all got to be in one place.

    http://eepurl.com/hcYu

  • How do you make those great web videos?

    We're glad you asked! Our video chimps love all of the feedback. Here's how they makes those helpful videos. First a script is written and finalized. Then our multi-talented video chimp steps into his or her voice-booth (cubicle) and records the voice over. Next, everything on screen is recorded with…

    http://eepurl.com/hcM7

  • Your site isn’t loading. It looks like it’s just text and links.

    Does MailChimp currently look like any of the screen shots below? If so, you may have a network or computer level setting that is blocking cloud hosted CSS or image files from being downloaded correctly. This will display our site as just text and links without all the pretty design…

    http://eepurl.com/C7iR

  • How do I keep up with news about MailChimp?

    With our handy app, ChimpNews, our superfans can keep up with the latest news about MailChimp via Twitter, Facebook and the MailChimp blog. *Available on iPhone and Android.

    http://eepurl.com/bz6Ib

  • MailChimp’s Free Email Marketing Guide

    Just Getting Started? MailChimp offers a great resource if you're just starting out in email marketing. A FREE 64-page guide to HTML email coding & design! Download your copy here:http://www.mailchimp.com/resources/email_marketing_guide.phtml. Need a little extra boost with MailChimp? Here's a quick reference on MailChimp's main features and how you can work with them to get started in your account.

    http://eepurl.com/hcEh

  • Can I see examples of what other users have done in MailChimp?

    http://eepurl.com/hc1N

  • What the heck is going on when I login?

    We've added an application preloader that will run when you first login to MailChimp. When you log in, you'll see a loading screen that downloads files and content from our application into your browser cache so that your newsletter creation experience will run smooth and fast. The fun preloader screen - The party-pooper preloader screen -

    http://eepurl.com/ulpd

  • How did you create your main MailChimp website? Which CMS are you using?

    We have an awesome in house team of designers and developers who maintain the family of MailChimp sites. The main product site, mailchimp.com, is powered by our own extension of Frank, a static site generator. It allows our developers to edit the site with their favorite tools, and then deploy…

    http://eepurl.com/hcFZ

  • How do I sign up for online training or a webinar?

    You can sign up for a training session (aka webinar) at http://www.mailchimp.com/support/webinars/. There are several training sessions per week on various topics. They're available in English, Spanish and sometimes Portuguese.

    http://eepurl.com/i8z8

  • Can I get someone from MailChimp to call me to talk about my account?

    MailChimp handles all of our support online via livechat, email, twitter (@mailchimp for quick questions), and the Feedback form. You can forward your questions and comments through our support contact form along with your username and our support team will assist you.

    http://eepurl.com/hcHZ

  • How do I run a traceroute?

    Running a traceroute can be useful in troubleshooting connection issues. It will show the path your connection takes to our servers and the speed at which those connections are completed. To properly diagnose your connection to MailChimp, we actually need the results for your connection to two of our servers.…

    http://eepurl.com/hcnj

  • Does MailChimp hire interns?

    Yes, we do hire Unicorn Interns. Unicorn Intern duties include: Make Grilled Cheese Sandwiches

    http://eepurl.com/bIxu9

  • Do you allow me to signup with and send from free, personal, or at-home addresses?

    Yes, you can use your own email address, regardless of whether it is a private domain or a public domain address, or whether you have a free account or a paid account.

    http://eepurl.com/DGYb

  • Are there any server downtime or network outage guarantees?

    Downtime happens, for almost everyone and since downtime is not always in our control we can't offer any guarantees. If you want a good, reliable email delivery solution for your newsletters, then you can trust MailChimp 100%. If you think your email newsletters are mission critical, and you just can't…

    http://eepurl.com/c7cVk

  • What is Alt-Text?

    Most email programs turn off images in HTML emails by default. Your recipients will have to prove that they trust you by clicking "display all images". Until they give your email permission to load images, the only thing they'll see is the Alt-text that you create for your image. We'll…

    http://eepurl.com/hcs5

  • MailChimp is infected with a virus

    Spoofing Our server is managed and updated 24/7 for viruses, so most likely you are receiving emails from a person out there who is infected with a virus that is posing as MailChimp. It's very common for viruses to infect a computer then scan the computer's address book and inbox…

    http://eepurl.com/hc05

  • Where is Jesse’s desk located?

    Where unicorns live.

    http://eepurl.com/bIxub

  • What should I do if the MailChimp demo videos aren’t working?

    If you're having trouble viewing the demo videos - make sure that you have the latest install of Flash on your computer. You can update your Flash player here. If you have further issues with viewing videos or recorded webinars please consult the help documents at Wistia or YouTube as…

    http://eepurl.com/hctk

  • Why don’t you support third party software?

    Our support team members are trained to be experts on the MailChimp system. In addition, we have great knowledge about the email marketing industry and deliverability as well and will be happy to share that information with you. Sometimes, we can even give you tips about how browsers and email…

    http://eepurl.com/hcCR

  • Do I have to have a MailChimp account to attend a webinar?

    Nope, you're not required to have a MailChimp account before attending a webinar. It might be helpful to go ahead and start an account or take a look at the MailChimp Glossary before attending, just to familiarize yourself with our terms before the webinar. Sign up here for the next session.

    http://eepurl.com/hcvw

  • Will MailChimp use my customer list in any way?

    As our Privacy Policy states, MailChimp and The Rocket Science Group, LLC will not sell, or rent, your customer list(s). View the full privacy policy for further details.

    http://eepurl.com/hcRn

  • How do I add someone to my safesenders list in Outlook 2003?

    It's best to follow Microsoft's instructions for adding people to your safe senders list.

    http://eepurl.com/hcFI

  • When is the feature I requested or a new feature you’ve mentioned being released?

    We regularly post information about new and upcoming features on the MailChimp Blog. Our blog is the best source of information related to new features.

    http://eepurl.com/hc2B

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